Trouble Shooting & Maintenance
Troubleshooting And Maintenance
Troubleshooting
While most water system do not demand much attention, there will be a time when it will need to be serviced. We recommend a yearly checkup even if things seem to be working properly (see the Maintenance tab). Then, of course, there may be a time when your system fails without warning (hopefully you are not in the shower with soap in your hair-it happens!).
As always, when working with electricity, be careful and call a professional (us) first! If things are not done properly, there is potential for injury to yourself and your pump system.
No Water:
- Make sure the well pump breaker is in the on position. If the pump does not turn on, go to 2
- Press the reset buttons on your control box if it is 1 ½ HP or above.
- Call us for further phone assistance or to report the need for an emergency service call.
Low Pressure:
- See if pressure gauge is reading in normal range (most systems should be between 40 and 60 PSI)
- If the pressure is only low in the house, check and clean faucet screens.
- Check for leaks in plumbing under the house, at the pressure tank, and in the waterline (look for wet spots on the ground). If a leak is found call us for repair.
Pump Running Continuously/Cycling Frequently:
- Make sure all faucets and spigots are shut off.
- Make sure the toilets are not running continuously.
- Check for leaks in plumbing under the house, at the pressure tank, and in the waterline (look for wet spots on the ground). If a leak is found call us for repair.
- Tap on the side of your pressure tank to see if it is full of water. The tank should be no more than 1/3 full. The bladder in the tank may have ruptured causing the tank to fill and the pump to turn on and off rapidly. Your tank needs to be replaced. Turn off the breaker to avoid burning up the pump, and call us to schedule a tank replacement.
- If the tank is good, but the pump is still running continuously or too frequently, turn off the breaker to avoid burning up the pump, and call us for assistance.
Leak/Broken Pipe
- If the problem is causing the pump to cycle frequently, turn off the breaker to the pump to avoid wearing out the pump.
- Call us for repair.
High Electrical Bill:
- Reasons for increased use of electricity can be: leaks, waterlogged tanks, worn pump, damaged equipment. See “Pump Running Continuously/Cycling Frequently” section above to see if that is the problem.
- Call us to explore the possibility of upgrading your system to a constant pressure system to save you money on your electricity bill.
Dirty Water:
- If your well has been disturbed recently, you may need to wait some time to let the sediment settle. If the water is still dirty, try running the water for a bit to expel the dirty water from the lines.
- You may be pulling water and sediment up from the bottom of your well. The pump may be raised if there is enough water in your well. Call us to see if that is a possibility.
- See the Service category; Water Treatment/Filtration for information on a sediment filter, or call for more information.
- Retain a sample of the dirty water for testing.
Maintenance
Most water system do not demand much attention. We do, however, recommend a yearly checkup even if things seem to be working properly. The yearly maintenance service
call will:
- Ensure that everything is working properly
- Help prevent additional wear on your equipment
- Increase the life of your equipment
- Possibly reduce electric bill and prevent unnecessary use of electricity
- Reduce the chance of an emergency service call
Your yearly maintenance service call will include:
- Checking the air charge in the pressure tank
- Running the pump to determine the time between pumping cycles
- Measure motor amps
- Checking for leaks
- Test electrical components
- Look for burnt wiring
- Check water quality
Water Treatment Equipment
It is extremely important that water treatment equipment be serviced yearly to protect your investment and ensure you are getting the quality water you paid for. We will do the following during your water treatment maintenance service call:
- Ensure that softener/sanitizer customers are using the right kind of salt
- Check level of calcite in acid neutralizer units
- Adjust time clocks on all units
- Run units through the regeneration cycle
- Test raw and treated water
- Flush sand separators
- Replace filter cartridges
Call today to schedule your maintenance service, and reduce your risk of finding yourself in a “no water” situation.